At this time, UNISEW.com ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, UNISEW.com ships merchandise to Canada and Mexico, and to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Sewing furniture, industrial sewing machines, and cloth spreading equipment ships via truck line, and not UPS or FED-EX. Because of this, someone needs to be at the location to receive and sign for the product when delivery takes place.
Provide as many phone numbers as possible to ensure that the shipping company can contact you and let you know when your order will be delivered. The delivery driver is not responsible for bringing the product inside your home, up or down any stairs, or into any particular room. Their responsibility is to deliver the product to the delivery address and unload it from their trailer. The driver's responsibility does vary slightly from state to state, but this is a good guideline to remember. Most of the time the driver will help you get it through the first door, or into a garage, but it is always better to have someone with you to help unload your delivery.
Always inspect your shipment BEFORE signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, assemble the product (if possible), and if it is damaged make a note of the damage on the delivery receipt, or repackage and decline delivery. When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. If opening or assembling is not possible at the time delivery is received, it is best to indicate "possible concealed damage" regardless of the condition of the box(es). This is very important because once you have signed for your shipment it is your responsibility if it is damaged.
When you are contacted by the freight carrier to set up an appointment for the delivery of your order, you must keep this appointment, or you will be responsible for any applicable redelivery fees.
Save your box and all packaging materials until you are satisfied that your product and all accessories are satisfactory (A good practice is to compact the boxes and give them a space in your basement or attic). Attempting a return to the manufacturer for repair/replacement is nearly impossible without the proper boxes!
Please contact unisew.com directly with any questions or if you need assistance.
Replacement of damaged product will occur when funds are received from the shipping company after the claim has been filed. Normal claim time is 4 to 6 weeks.
Problems can always be solved more smoothly if the proper channels are followed. In order to ensure your satisfaction with your purchase, we need your cooperation with these guidelines.
Shipping Methods and Delivery Estimates
- UPS Ground - Delivery within 1 to 5 business days after shipping.
- UPS 2nd Day Air - Delivery within 2 business days after shipping.
- UPS Next Day Air - Delivery within 1 business day after shipping. Delivery to some areas in Alaska and Hawaii may take up to 2 business days after shipping.
- Freight Shipping 1-5 business days.