Service policy


We will repair (or replace at our sole discretion) defects in material or workmanship in new machinery and equipment for a period of 90 days from the date of invoice, excluding all wear and tear components. Where the original equipment manufacturer’s (OEM) warranty differs from ours, the OEM’s warranty will take precedence.

Examples of Wear and Tear Components (not a complete list):

Steam Equipment: Press pad and cover, Teflon® seals, Teflon® shoe,

steam-electric hoses

Sewing Equipment: Hooks, loopers, knives, stitch plates, feed dogs, needles,

motor clutch disc, brushes, fuses

Cloth Cutting Equipment: Blades, stones, sharpening bands, shoe

Halogen Lights: Bulbs

Missing accessories must be reported at the time of machine delivery.

Replacement or spare parts are warranted against defects for a period of 30 days from invoice date.

This Warranty is void if the good purchased have been damaged by accident, improper use, unreasonable use, neglect, improper oil, improper service or other causes not arising from defects in material and workmanship.

Seller shall not be liable for incidental or inconsequential losses, damages or expenses, directly or indirectly arising from the sale, handling or use of the sewing system(s) sold hereunder, and Seller’s liability in any case is expressly limited to replacement (in the form originally shipped) or repair of goods not complying with this agreement, or, at Seller’s option, to the repayment of or crediting buyer with an amount equal to the purchase price of such goods, whether claims are for breach of warranty or Seller’s negligence.

Any claim made by buyer with reference to goods sold hereunder shall be deemed waived unless made by the buyer in writing within thirty (30) days from the date the buyer discovered, or should have discovered, any claimed breach of this warranty. Any goods claimed to be defective may be returned to Seller’s facility for inspection.


We will repair defects in material or workmanship of used machines and equipment for a period of 30 days from the date of invoice, excluding all wear and tear components, as listed above.


Warranty service is available by returning the product to our facility freight prepaid (unless prior other arrangements are made with us). You must first obtain a return authorization number from us. Based on our inspection, if the service is covered under warranty, we will make the necessary repairs and return it to you freight pre-paid in the continental US.

This limited warranty is in effect provided that your machine is used for normal purposes for which it was intended, and is given reasonably good care and maintenance in accordance with the instructions contained in the instruction booklet. We will not be held responsible for damages if the machine has been repaired by an unauthorized dealer or technician.